Terms of Use

These Terms of Use ("Terms") govern your access to and use of the website operated by Signaasat Healthcare Private Limited ("Signaasat," "we," "our," or "us") at signaasat.com and any successor or related URL at which these Terms are published (the "Website"). By accessing or using the Website, you agree to be bound by these Terms and by our Privacy Policy, Cookie Policy, and Disclaimer, which are incorporated by reference. If you do not agree to any part of these Terms, you must not access or use the Website.

1. About us and the Website

The Website is owned and operated by Signaasat Healthcare Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at 4, Luv Kush Apartments, Seasons Mall Road, Sanewadi, Aundh, Pune 411007, Maharashtra, India. Corporate Identification Number: U62099PN2024PTC233782. GSTIN: 27ABOCS1745A1ZE.

The Website provides information about our healthcare marketing services, case studies, insights, contact channels, and related content. The Website is not a healthcare service. We do not provide medical advice, diagnosis, treatment, or clinical services of any kind. Nothing on the Website should be relied upon as a substitute for consultation with a qualified medical professional.

Scope of these Terms. These Terms govern your use of the Website only. Any engagement of our marketing services will be governed by a separate written agreement between you (or the organisation you represent) and Signaasat. In the event of any conflict between these Terms and such a written agreement, the written agreement will prevail with respect to the services engagement.

2. Eligibility and age restriction

You must be at least 18 years of age to access or use the Website. If you are under 18, you must not access, use, submit information through, or otherwise interact with the Website. If you access the Website on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation to these Terms.

3. Acceptance and changes to these Terms

By accessing or using the Website, you accept these Terms. We may update these Terms from time to time to reflect changes in our services, applicable law, or operational needs. The updated Terms will be posted on this page with a revised "Last updated" date. Material changes will take effect no earlier than 15 days after posting. Your continued use of the Website after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree with any change, your sole remedy is to stop using the Website.

4. Permitted use of the Website

You may access and use the Website for lawful purposes only, and specifically for:

• Learning about our healthcare marketing services, case studies, and insights
• Submitting enquiries and booking consultations
• Downloading or viewing content for your personal or internal business reference

Any other use requires our prior written consent.

5. Prohibited uses

You agree not to, and not to permit any third party to:

• Use the Website in any manner that violates any applicable Indian law, regulation, or industry code, including the Digital Personal Data Protection Act 2023, the Information Technology Act 2000, the Advertising Standards Council of India Code, National Medical Commission guidelines, or the Drugs and Magic Remedies (Objectionable Advertisements) Act 1954
• Attempt to gain unauthorised access to any part of the Website, our servers, any accounts, or any related systems or networks
• Use automated means (bots, scrapers, spiders, crawlers, or AI/ML-based data extraction tools) to access, index, copy, or download any content on the Website without our prior written permission
• Introduce viruses, malware, ransomware, or other harmful code
• Interfere with, disrupt, or place an unreasonable load on the Website or its underlying infrastructure
• Impersonate any person or organisation, or misrepresent your identity, affiliation, or authority — including falsely claiming to be a healthcare professional, hospital representative, or affiliate of any healthcare provider
• Collect, harvest, or scrape personal data (including doctor contact details, staff email addresses, or client names) from the Website
• Use the Website to send unsolicited commercial communications to any email address or contact channel displayed on the Website
• Frame, mirror, deep-link, or otherwise reproduce the Website in a manner that misrepresents its origin or ownership
• Reverse-engineer, decompile, or disassemble any part of the Website's code or functionality
• Use any Website content — including case studies, insights, service descriptions, images, or trademarks — for commercial purposes without our prior written consent

We reserve the right to investigate any suspected violation of these Terms and to take appropriate action, including denying access to the Website, notifying law enforcement, and pursuing legal remedies.

6. Intellectual property

All content on the Website — including but not limited to text, graphics, logos, icons, images, video, audio, design, code, layout, structure, and the compilation thereof — is the property of Signaasat Healthcare Private Limited or its licensors and is protected by Indian and international copyright, trademark, database, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to view, download, and print content from the Website solely for your personal, non-commercial reference. All other rights are reserved. Any other use — including reproduction, republication, distribution, modification, public display, or commercial use — requires our prior written consent.

The "Signaasat" name, logo, and any related marks are trademarks of Signaasat Healthcare Private Limited. You may not use these marks without our prior written permission. Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of our trademarks.

Third-party trademarks referenced on the Website (including the names and logos of our hospital and clinic clients) are the property of their respective owners and are used with permission or for identification purposes only.

7. Case studies, client references, and performance information

Case studies, client examples, and performance metrics published on the Website are based on actual client engagements. Where required by our client agreements or by professional discretion, we may anonymise client identifiers, round or approximate numerical figures, or omit sensitive commercial details. Where a client is named, that reference is published with the client's prior written consent.

Past results do not guarantee future outcomes. Marketing performance depends on many factors specific to each engagement — market conditions, client operational readiness, budget, geography, service line, competitive landscape, and regulatory environment — and we make no representation that any specific outcome will be replicated for any prospective client.

Where a case study or metric is illustrative rather than derived from a specific engagement, it will be clearly marked as such.

8. Third-party content and links

The Website may contain links to third-party websites, resources, and services, including client hospitals' websites, social media platforms, industry publications, and regulatory bodies. These links are provided for your convenience only. We do not endorse, sponsor, control, or assume responsibility for the content, privacy practices, or operations of any third-party site or service. Your use of any third-party site or service is at your own risk and subject to the terms and privacy policies of that third party.

9. Enquiries, submissions, and feedback

Enquiries and submissions. If you submit an enquiry, contact form, or any other information through the Website, you confirm that: (a) the information is accurate and complete; (b) you have the authority to submit it on behalf of any organisation you represent; (c) the submission does not violate any third-party rights, confidentiality obligations, or applicable law; and (d) you consent to our processing of the information as described in our Privacy Policy.

Feedback. Any feedback, suggestions, ideas, or improvement recommendations you provide to us regarding the Website, our services, or our operations is provided on a non-confidential and non-proprietary basis. You grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate such feedback for any lawful purpose without any obligation of attribution or compensation to you.

Blog and user-generated content. If our Website's blog or any other section permits user comments, contributions, or submissions, you agree that any content you submit will comply with these Terms, will not infringe any third-party rights, and may be moderated, edited, or removed by us at our sole discretion. By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content in connection with the Website and our services.

10. No medical advice

The Website is intended for hospital administrators, healthcare business decision-makers, medical professionals, and marketing professionals evaluating our services. Content on the Website may reference medical procedures, treatments, technologies, or health conditions in the context of marketing case studies and industry insights. No content on the Website constitutes medical advice, diagnosis, treatment, or recommendation. If you or any person you know has a health concern, you must consult a qualified medical professional. Signaasat is not liable for any decision, action, or outcome resulting from any interpretation of Website content as medical guidance.

11. Disclaimer of warranties

The Website and its content are provided on an "as is" and "as available" basis, without warranties of any kind. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, and quiet enjoyment.

We do not warrant that: (a) the Website will be uninterrupted, error-free, or secure; (b) the Website will meet your requirements; (c) any information on the Website is accurate, current, or complete; or (d) any defects will be corrected.

For our healthcare-specific and marketing-specific disclaimers, please also refer to our Disclaimer.

12. Limitation of liability

To the maximum extent permitted under applicable Indian law:

• In no event shall Signaasat Healthcare Private Limited, its directors, officers, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, revenue, business opportunity, data, goodwill, or reputation — arising from or related to your access to or use of the Website, whether based in contract, tort, statute, or otherwise, and whether or not we have been advised of the possibility of such damages.
• Our total cumulative liability to you for any and all claims arising from or related to your use of the Website shall not exceed the greater of (a) INR 25,000, or (b) the total amount, if any, you have paid to us for Website-related access in the twelve months preceding the claim.
• Nothing in these Terms limits or excludes liability for gross negligence, wilful misconduct, fraud, or any other liability that cannot be lawfully limited or excluded under applicable Indian law.

Scope. This limitation applies only to your use of the Website. Any client services engagement will have its own limitation of liability set out in the separate written services agreement.

13. Indemnification

You agree to indemnify, defend, and hold harmless Signaasat Healthcare Private Limited, its directors, officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or relating to:

• Your access to or use of the Website
• Your breach of these Terms
• Your violation of any applicable law or third-party right
• Any content, information, or submission you provide through the Website
• Your negligent or wrongful conduct

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate with our reasonable requests.

14. Termination

We may suspend, restrict, or terminate your access to the Website (or any part of it) at any time, with or without notice, if we believe you have violated these Terms, applicable law, or the rights of others; or if we discontinue the Website or any part of it.

Upon termination, your right to use the Website ceases immediately. Sections that by their nature should survive termination — including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and General Provisions — will survive.

15. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.

Dispute resolution ladder. In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the Website:

1. The affected party will send written notice to the other party describing the dispute in reasonable detail.
2. The parties will attempt in good faith to resolve the dispute through discussion for a period of thirty (30) days from the date of the notice.
3. If the dispute is not resolved within that period, it shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, India.

Nothing in this Section prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction at any time.

16. General provisions

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, severed — and the remaining provisions will continue in full force and effect.

Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy, and Disclaimer, constitute the entire agreement between you and Signaasat with respect to the Website, and supersede all prior or contemporaneous communications, understandings, and agreements on the subject.

Waiver. No failure or delay by us to exercise any right or remedy under these Terms shall operate as a waiver of that right or remedy. Any waiver must be in writing and signed by an authorised representative of Signaasat.

Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a business reorganisation, merger, or acquisition, provided the successor agrees to be bound by these Terms.

Force majeure. We shall not be liable for any failure or delay in the operation of the Website or performance of these Terms to the extent caused by circumstances beyond our reasonable control — including natural disasters, pandemics, acts of government or regulatory authority, network or infrastructure failures, cyberattacks, war, terrorism, or civil unrest.

Notices. Any notice to us under these Terms must be sent in writing to legal@signaasat.com with a copy to the postal address in Section 18. Notices from us to you will be sent to any email address or contact detail you have provided, or by posting on the Website.

Relationship of the parties. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Signaasat.

Language. These Terms are drafted in English, which is the controlling language for all interpretation.

17. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have designated a Grievance Officer to receive and address complaints regarding your use of the Website or any content on it.

We will acknowledge your complaint within 24 hours and endeavour to resolve it within 15 days from the date of receipt, in accordance with applicable law.

18. Contact

For all matters relating to these Terms:

• Legal notices: legal@signaasat.com
• Grievance Officer: grievance@signaasat.com
• General enquiries: hello@signaasat.com
• Postal address: Signaasat Healthcare Private Limited, 4 Luv Kush Apartments, Seasons Mall Road, Sanewadi, Aundh, Pune 411007, Maharashtra, India

These Terms of Use should be read together with our Privacy Policy, Cookie Policy, and Disclaimer.